REFUND POLICY

1. General Policy
All bookings for our Travel WiFi devices are non-refundable once confirmed. Please ensure you review your order details, travel dates, and selected plan before completing your purchase.

2. Special Case-by-Case Consideration
Refunds may only be granted under exceptional circumstances at the sole discretion of TravellersRec. Examples may include:

• Service not delivered due to our fault.

• Device malfunction that cannot be resolve in time.

Any approved refund will be processed using the original payment method within 7 business days.

3. Non-Refundable Situations
Refunds will not be provided in cases such as:

• Change of mind after booking.

• Trip cancellation for personal reasons.

• Late collection or failure to collect the device.

• Reduced or no usage of the device.
   

4. Contact Us
For refund inquiries, please contact us at: customerservice@travelsrecommend.com